Refund policy

Return Policy

At Aevun, we want you to love your order. If you are not completely satisfied, we offer a 30-day return policy from the date your item is delivered.

To be eligible for a return, your item must be unused, unworn, in its original condition, with tags attached, and returned in its original packaging. Proof of purchase or order confirmation is also required.

To request a return, please contact us at aevunofficially@gmail.com. Once your return is approved, we will provide instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.

If you have any questions regarding your return, you can contact us anytime at aevunofficially@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:
• Beauty and personal care items that have been opened or used
• Hazardous materials, flammable liquids, or gases\

If you are unsure whether your item qualifies for a return, please contact us before requesting one.

Exchanges

To exchange an item, we recommend returning the original item first. Once your return is accepted, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason. Returned items must remain unused, unworn, with tags attached, and in their original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at aevunofficially@gmail.com.